did they unlock your account after pass KYC?
I think it takes time before the KuCoin decides whether he passed the KYC or not but usually, it takes 24hrs to approved.
2 hours ago KuCoin updated their KYC verification guide and I think if he fails on KYC verification better repeat the procedure to submit a KYC verification again by following the new guide below.
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https://kucoin.zendesk.com/hc/en-us/articles/360015102254-About-KYC-VerificationRead the "part 3" for common KYC issues.
I already did id comfirmation. This KYC is different, it is a form about my source of income etc.