I has the same problem today the bonus wasn't available on my dashboard
I contact support and they fixed very quick

How long do you play at Cloudbet?
Are you agree with me that month ago the bonuses were automatically added to players. I contact support already month, 4 weeks, 8 times to add bonus EVERY TIME.
So tell me please - why do I have to waste my time to chat with them? I have about 1 hour to play and then I have to go to work.
But instead of this I have to talk to chat and then wait for bonus several hours! This is ridiculus! They have to give me 100% every time for compensation!