I informed them that my government doesn't provide documents in Latina, they said I need to provide a certified translation.
Any suggestions on how to do that.
If TryNinja's suggestion doesn't work
[they decide not to release your funds] and if you deposited a significant amount of
BTCitcoins, then you might as well give it a shot...
- I'm not one of their users but had a similar experience with another exchange so this is what I did:
- Looked for a translation organization [in my country] > give my document > they'll send it to somewhere else to check for its validity > they'll translate it after receiving it once again > notarization process.
- Depending on where you are, you might end up with slightly different steps.
- I'm not vouching for HitBtc in any way.
- Mine took around 3 weeks to complete.
- Don't use online translation organizations.