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I would say it should be a public information on what you can get with the roowards, if it is not public and you can't calculate how much you are going to get back, that is not really something anyone would focus on and it would be a bit shady I am afraid to say because this place is not shady at all and decent.
I would say if they could put the calculation of how to calculate your rakeback, that would be great, people should be able to calculate their rakeback before they do anything so they could know how much they are going to get back. If you do not know your rakeback and you just play willy nilly out there without a care, you are not just gambling, you are risking as well,
It should be, probably because this whole rooward stuff is brand new and different compared with the old one and their support doesnt understand about this thing yet so he/they gave me that kind of answer

( Refer to my post one page before this one to check on the responses of their support )
because you have no idea how much you will get or how much you will lose and you don't know if you are profiting or not.
This whole rooward system is nothing more than just normal rakeback on some other site which means they gave you back few portion of what you lose/wager on the site so there is no way you are going to get 'profit' from this rooward system

. So I'd expect you will get alot less if you win on the site compared with if you lose on it