As far as what Vod is saying, you have made a whole 4 posts thus far. You're still newbie status. Just make a new account and toss the 1 you are using in the trash. You aren't losing much by starting over.
Why would he use another account? Both you and Vod has suggested him to use another alt but have you checked the feedback? I just have checked but I found JollyGood has once again sent wrong feedback which we have seen couple of days ago although JollyGood later had turned the feedback into neutral.
The above user does not deserve a negative feedback in my opinion. Why not JollyGood would remove the tag?
OP send a PM to JollyGood and share this thread with him.