Must be hard for Telecommunications to even try to contact Monero, I doubt Monero could find a solution for this attack. It was the ransomware attack after all so they have to pay to keep their data. What could Monero do?
That’s true. Even if the company is able to get in touch with the team of Monero, there is nothing that can be achieved.
If someone is trying to extort money from you, you do not go to the bank saying that save my money or get my money back or help me track it or something as the bank isn’t responsible for any of it.
Same scenario is with monero as it is not responsible for the theft or hacking. Moreover, being a high-end privacy coin and decentralized at the same time, there is no way to track down the receiver or revert the sent payment.