Hi all,

In relation to this thread topic, please be advised that we won't be going into much detail here. As you can understand when matters get to a stage of self-exclusion/account closures etc etc we certainly prefer to keep all matters confidential and private.
But in summary, in the fairness of providing the general public a reply, we can say at every possible opportunity available to us, we have complied with the request for account closure. We're confident we've acted fairly, in line with our T&Cs, and gone above and beyond to ensure that our obligations to responsible gaming are upheld.
It has been requested here that we not share any details of any kind and we respect that. There has however been clear, consistent communication with the player about the situation, our T&Cs, and processes for such cases.
We have supplied all the relevant information to our license holder in response to this issue which was raised to them and are awaiting their decision.
This is where the matter between the customer and Sportbet.io best remains.

Thank you for your understanding

regards,
Steve.
Sportsbet.io