What is your next step?
Regardless of what Sportsbet really believe what happened, you cannot expect Sportsbet or any other online casino to accept any form of liability in a public forum, it will open them up for mass litigation. they could have privately engaged with you in a different more sympathetic manner but from what you and they wrote it seems they decided against it.
What next for you?
sportsbet.io have replied with the response I was expecting, unfortunately because I reported it to Curacao eGaming that is now their response.
It is however clear from this case that as a company you have no regard for the welfare of your players and absolutely no commitment to maintaining a responsible gambling program.
I have tried to resolve this with them privately but they choose to ignore me.
I want them to accept that they could have done better and that they can do better in the future to prevent something this extreme from happening to someone else. I want them to realise the damage they can cause by not taking responsible gambling seriously.
This is not solely about my loss of funds, this is about the carelessness of the company. I want to highlight this and make them learn from this and evolve. I don't believe they are truely a bad company. As stated before, they were good to me prior to my self exclusion.
The world of anonymous gambling is a dangerous one for vulnerable players such as myself.