Your post and situation is very confusing.

The best probably would be to create a new thread in the technical support section and including all relevant information (e.g. what happend, what you tried, what results you got and obviously what kind of files you have now).

Continuing in such an old thread will result in absolutely non-attentive people finding the thread having a new reply, and replying to the 2,5 year old OP.
For example this inattentive user which mostly makes "meh" quality replies which in most cases don't help at all: