Hi guys,
In relation to this, the matter has been discussed several times via email with the player. We won't be revealing the content of the email publicly, this is for the player to share only if they choose to do so.

We have multiple levels of checks put in place at different points of the player's journey with us. We are in contact with the player at certain stages to clarify situations that may arise due to our checks.

It has been pointed out on the forum that a lot of situations are arising at the moment in regards to Ukrainian and Russian Table tennis. This is no coincidence. As always, we urge all forum users to think critically about such patterns and the potential motives behind them.

As for veriff, all veriff is an online personal ID verification service, and when you submit your documents properly, it says “accepted” - this is only the case that the documents have been uploaded correctly. Veriff does not make the decision on any matter related to our sportsbook. The information is then provided to our team and we make the FINAL decision on the account matters based on all information in front of us, NOT SOLELY on the KYC efforts.

In regards to the player's claim about "never received proper information" from us, this is just plain and simple untrue. Our processes for checking and communicating with players are robust and we’re confident in them.

Added to this, bringing up cases in the past from 2017 to give some sort of credibility to a current case is just  grasping at straws here.

If we suspect and issues we gather all information required to make a business decision and then choose the course of action. We payout true and legitimate winnings on a minute by minute basis. For those who have been with us, you would have seen this to be the case on all occasions for several years.

So please understand if we need to take action if we identify the a case to be an illegitimate win - as do all sportsbooks in the industry.

The deposit, in this case, has been returned to the player.. (0.4279btc) and the account shall remain shut. The player has left with the amount of BTC they started with.

I’d like to take this time to reinforce and remind all players to gamble responsibly in these current uncertain times.

There are some very concerning quotes here and we take them very seriously.  Betting is a form of entertainment and we certainly would never want a player to be in any distress from betting. We have processes in place to help players and will always be vigilant in seeing these through.

thank you and regards,

Steve,
Sportbset.io