In relation to this matter, we firmly believe the information provided by the customer is not 100% accurate.
Which information is not accurate?
The customer has been asked to provide details about other accounts of interest and after the response we received, we have decided that the customer is best suited to play elsewhere.
Customer said that they don't have more accounts, as I can see from topic.
The total deposits were: 20000RUB
The total withdrawals: 50000RUB
The customer is well ahead here.
According to OP, sportsbet owns them more money, just saying that they are "ahead" while keeping the rest of funds doesn't sound good at all.
It sounds like,
"You placed bet, won and we don't like it. Here you go, some funds but not everything we own you, now go away from our site!"There has been a genuine spike as you guys have noticed about players coming from a particular country betting on a particular sport and/or markets.
Apparently, if you are from Russia don't bet on tennis and under any circumstances don't win because sportsbet will ban you and keep funds in their pocket.