I think you need to wait a more hours or a day, I found similar issues regarding pending withdrawals in the past. Even I'm not really sure this issue has been resolved since the victim didn't reply until now.
this site is a scam.
i deposited small amount of bch to test out. Still waiting over 15 hours for withdraw
Advertised intsant 1-5minutes, in reality something different.
04-04-2018 16:07 Withdraw BitcoinCash XXXXX
XXXX BCH
Just a blue dot "Pending"
Big warning if withdraws arent programmed instant.
Dear Sir,
We apologize for this inconvenience, we had a lagging when synchronize blocks on BitcoinCash client at that time so your transaction was not processed instantly. Now It's recovered and your withdrawal request was finished.
Please check your account for more detail.
Btw, you can try "instantly withdrawal" again if you want.
Best regards,