Well, after sending several more PMs, finally I have been answered, although is nothing new.
They will not refund anything and also will not give any clarification about the whole issue.
On the baseless statement given on this topic by Sportsbet.io, no multiaccounting was even mentioned, but now they keep on giving me the same excuse.
I would appreciate if someone could instruct me on how to create a flag against Sportsbet.io, please.
Thank you very much.