So as I said I would post an update, I got a response within minutes of posting in the this chat, which in retrospect is nice but at the same time it shouldn't have come to that at all.
They should have had an open line of communication ANY GOOD BUSINESS WOULD
Here is the email I just received I have not been given a time frame which I did respond and ask for because 5 days is outrageous to get ones money my bank doesn't even do that.
https://ibb.co/Y7Y2MxTHere is an SS of email with them stating that I will get my funds plus a bonus for the time waited.