I think that who is making the accusation carries big weight on this forum, as it should. If a reputable member who is known to be a pretty heavy gambler reports having been scammed, their word is going to carry more weight than 5-10 newbies. That's not to say established accounts never lie or newbies always do lie, but its a decent rule of thumb to assign greater credibility to established accounts.
Should it though?
For you it's ok that a user gets treated differently based on the time he spends on an internet forum?
Speaks highly of you...
I agree with this in some extent. Of course if something happens to a reputable user, you will assume he is telling the truth. But take it the other way. IF the casino is indeed rigging it's "KYC" process to it's advantage, it will certainly react differently towards a regarded member since his accusation would damage their reputation far more.
So what you are saying sound dangerous to me, and totally crazy in terms of customer relation.