Just a part? Were you trying to withdraw the whole amount?
Update on my situation:
I managed to withdraw a part of my winning from casino bankroll money.
Thanks to support for being collaborative.
The user must have made a clear statement IMO.
When a normal person reads the statement he will clearly feel that, the site cannot pay the winners their payment as their bankroll is not enough?
If i am wrong then please correct me owner.
But if i am correct, then it's very sad for both owners and the players.
I can surely say that, if this continues, no player will ever visit to the site again.
So Op hope you fix your bankroll issue and give the players a chance to win.
Good luck.