So you can't explain it.
When someone bullies you and he doesn't stop - then all means to retaliate are ok until he stops.
You mean like bulling addicted gambler allowing them to create more accounts and gamble more? Don't just take from this post what suits you best, read whole post, don't ignore this:
I also explained,.. he excluded himself in several occasions due to gambling issues but was always able to create another account (never flagged for multiaccounting while losing.. Huh)
I can provide you full details as I know he was in touch with the manager of one of your departments (the one handling selfexclusions), regarding the ability to open new accounts after requesting exclusion several months ago.
And now I ask you... why hasnt he ever been flagged/banned when creating new accouns? On this kind of situation, you do not mention "multiaccounting" , huh? As you know the player is unable to control himself and will just lose it all.. that benefits you and then, zero flags for your loved "multiaccounting" excuse.
When I make a totally new account for myself and I have some profits, then you flag it immediately.. curious, huh?
[...]
My partner lost way much on your site from the moment he asked for selfexclusion until today.. always able to deposit, never flagged. That makes you really "responsible".
So (assuming everything in that post is true, and that is actually everything we know), you are sure this is multiaccounting but it sounds similar to your case, only difference is that casino didn't lock your account and in saturent's case they allowed him to create more and more accounts and when they won they decided to lock him out of his winnings, just like that website did to you (both of you broke ToS btw). FFS even bitcointalk has better security against..."multi accounting" (evil IP), and money related service doesn't? Right...
Anyway, in your case you hired lawyer because "casino is scaam" and you got your money back (did they refund you everything you lost or just last deposit + win?) and in this case "accuser is scaam" and they got only their deposit back.