SO.... to update everyone so they can make their own properly informed decision.
My balance is now free, in the form of USDT. Upon withdrawing they set gwei 70, it has been 5 hours so far as it is safe low 105 gwei gas rate atm.

They told me I shouldn't be surprised as it is Ethereum, implying it is my fault for trying to withdraw an ERC20 token.
Rather than their fault i'm not withdrawing EOS instead because their exchange is not functional enough to be able to buy it.

All in all, fun times. Been a wild couple of weeks being patronized over a small bit of tether.

I'm starting to believe that other guys post about being robbed outright.