I think you recived the coin in your wallet but it's not showing. I would suggest you to download the token pocket app and import your wallet there with private key. I saw that on their telegram group many participate solved the problem using token pocket wallet.
I'm not sure, but my wallet address balance is zero. My fault is to use a "Tronlink pro" wallet. This wallet isn't good. Unfortunately, I took only mnemonic as a backup, but now this wallet doesn't accept my password even though I saved my password. For this reason, I can't change to other apps until fix this app problem.