Fortunately, they're about done with that so now they can focus on their Coinvoice service. I say fortunately because that means they've had time to help out two local merchants in Austin that got burned by BitPay. (Do you know how embarrassing it is to go around to local merchants convincing them to start accepting Bitcoin and pointing them at the most well-known Bitcoin payment processor just to have them run into existential problems like "not getting paid?")
A lot more documentation is needed re this. Please share.
A week after this press release went out, Central Texas Gun Works got dropped by BitPay and had to fight to get even the money they were owed released.
Their are now up and running on CoinVoice.
http://techzette.com/businesses-accepting-bitcoin-in-austin-texas/La Canasta Market started to have problems not getting paid for some of their sales. Apparently a customer was using a Coinbase wallet and the transaction was not being broadcast before the 15 minute timer expired.
BitPay has some kind of procedure for the merchant to manually accept those payments, but it wasn't working and they weren't able to help him, blaming a snowstorm on the support delay.
A member of the local Meetup group, the one who first convinced the owner to accept Bitcoin in the first place, reimbursed him out of pocket. They'll be running on CoinVoice shortly as well.