This is a very good post ! Thanks.
That being said, I think that the mechanism for 'reparation' should be as such:
Distribute 12.5 % shares of your company to all customers, pro-rata their BTC.
Pay dividends on a frequent basis.
Offer to buy back shares if users so desire.
It would be excellent to have such mechanisms described and agreed for all exchanges...
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And that is how it should be done, couldn't have said it better.
I appreciate your active approach, but raising the fees? BAD idea, and I doubt "it was suggested by users" - if you do that, you are benefiting from the situation and that does make you look very... So don't go that way.
I didn't check the numbers posted earlier, but if you are cashing in almost 2 grand a day on fees, why are we even discussing this? (serious question)