We have answered most of the questionsn this thread: https://bitcointalk.org/index.php?topic=5205331.0 , and we are continuing the proceedings.

If you have any questions that we did not answered - write here https://bitcointalk.org/index.php?topic=5205331.0, we will discuss it.

In most cases all complaints its just misunderstanding, that can be and will be solved.