That's so silly of them. At least they should be able to communicate to you on what happened and what possible solution they are working on instead of just blocking you. I am thinking of tagging their profile here though I want to wait for a few more days and see if they can solve your problem.
Thank you there still no update from them . Can you do me a favor ? I want to make sure they didn't block my ip in their website coinswitch.co so that's why they don't answer me on live chat
Can you check the live chat and try send a message if they answered or not ?
Thanks.