All traders make mistakes sooner or later. Hope, Freewallet will solve the case, cause with wallet never let me down.
No positive update from Freewallet after activating the disputes process as outlined under their Terms, sub-section 9.2 within the 'Arbitration' section on 28 July.
In the meantime, if anyone's curious as to the general state of Freewallet's customer service, check out the 1 star thread on Trustpilot UK! https://uk.trustpilot.com/review/freewallet.org?languages=en&stars=1
