Zero-star rating would fit for them with their shady service.

When did their CS last reply to your email? Try to message them everyday, post on their social media pages

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Thanks for your reply. Their CS last replied to me on 28 July. But I've been emailing & tweeting them since August 2019. I even blogged about it! https://www.stuart-hall.com/2020/06/05/sent-an-unsupported-token-to-your-freewallet-account/

Funny thing is Freewallet think I want to have the 150K OCTb tokens on their exchange. I don't. I just want them back. I'd be happy to give them my MetaMask account details, but they've never asked! 



Random ICO-related pic, with me hanging out with the BABB team
in late 2017 at Level 39, Canary Wharf, London.
BABB went on to raise $20m.