Try to find the alternative way for support dev is not active in this topic as he came online time to time. Email address is giving on the official website maybe you will find them there and hopefully your issue will get resolve soon.
I have already contacted the support service with this question by email, they really solved the problem in a few days, but I never got an answer to the questions themselves.
Therefore, though rarely here, developers answer the questions themselves. By the way, the token withdrawal is still not working. Perhaps it has something to do with the price of the transaction.
It's good to hear your problem was but it is not a good thing they have dedicated support team like a professional project. I'm holding this token since the ICO and still it is struggling to catch the attention of the people. They have to re-arrange their strategy how to make it valuable if they really want to make it successful.