kenipar67, if you are still curious to investigate what happened, please provide me with your account number in PM. Perhaps I can help you out.
just got scammed by them !! had 4 parlay and one selection was +1 handicap and won ML but they counted it as a minus handicap !!!!!!!!!! WTFFFFFFFFFF
https://imgur.com/a/vm0z2V5your bet was made on games. Total score after 3 sets was 2:1, but game score was 13-16.
https://imgur.com/a/6GJxIzl - here is the difference between set and game bets in bets history. As we can see, your bet doesn't have "set" prefix.