Quote from: bitcoinjesus2020 on Today at 09:54:57 PM

Quote from: Changelly on Today at 04:03:56 PM

Hello!
We are very sorry that you have encountered the problem you are describing:( However, we would like to note that our company never intentionally freezes users' funds. To find out more, you can read our terms of use here > https://changelly.com/terms-of-use

The only thing is that your terms are not explicitly clear as to what happens when a user might refuse ID documents. You are clear that the transaction will be put on hold, refusal to deliver ID docs not so much. This is what has caused complaints from what I have read and not something I want to experience. I get that you operators feel this necessary but, it really is not in line with any principles of cryptocurrency from many inceptions of white papers available for public reading.

How did Changelly get involved in this thread--did I miss something? I'll admit that I haven't yet read every single post in its entirety, but this is about Kucoin.

I started a thread back in February of this year when I got hit with a KYC requirement just to log on. It turned out to be some sort of error (apparently), but I had a gut feeling that Kucoin was gearing up toward requiring KYC from their customers, even those who trade in small amounts and don't use fiat.

I'll be following this thread closely, as they're the only exchange I still use.