Most people don't just blindly trust a website to always be perfect and never make mistakes. If billion dollar companies like Microsoft, Netflix, and Google have no foolproof way of accurately detecting fraud 100% of the time then I seriously doubt a faucet with a less than stellar reputation is as infallible as you make them out to be.
False positives are normal and should be expected when relying on automated fraud detection systems. Unfortunately, there is no transparency whatsoever and we have no way of knowing whether people are being unfairly punished, specifically being targeted, or if they are actual cheaters. Unlike any other website with significant presence in crypto they don't offer customer support and they stay away from public forums and social media.
i don't make anyone out to be infallible
and i don't blindly trust - i (and many others like me) have used coinpot for a long while without having to use multiple accounts, not running multiple multiplier tabs, not ad-blocking, nor trying to cheat or game their system. i feel safe that my account will not be blocked.
as i've said several times before on this thread...coinpot makes their money from advertising. so from their point of view more ad impressions/clicks = more revenue. so it is not in their business interest to ban genuine honest users
i'm not saying it has never happened, but i cannot see any reason why they would do it unfairly/maliciously
they offer customer support - i have replies twice from them in the past from email enquiries - but in that news post it clearly says that they wont enter into discussions with cheaters/fraudulent users
That is just a lie. I've contacted them before about changing my email address and also for a withdrawal that failed because they were trying to spend the same coins in separate transactions. They never answer. It has nothing to do with not wanting to engage with cheaters. They are probably inundated with complaints because of how poorly they run their sites and would rather not deal with criticism and being held accountable so they just go into hiding.