Thank you for your suggestion. Please understand that every exchange is developing its own risk management and anti-money laundering policy. It is difficult to say whose policy is the best, though we are open to suggestions and are willing to improve. For now, we would appreciate if you could respect our rules. Thank you for helping us create a safe and fair trading environment.
You are not creating a "safe and fair trading environment".
You are stealing customer funds and enforcing losses on people du to malicious action and inaction to resolve issues.
Due to your unreasonable lockup of my funds and unwillingness to resolve the isse you so far forced a loss of nearly 80% on me.
It has been 14 days since you froze my withdrawal.
Right the next day when I realized that you froze my transaction, as there was no notification or request for identification whatsover, I provided you with everything needed to prove the legitimacy of my funds. As you were still unwilling to release my funds I actually went forward and completed your second level KYC.
It's now 11 days since my KYC was approved. And 7 days since I was promised to be offered a solution 'very soon'.
I will now get the authorities and my lawyers involved as this is seriously unacceptable.