Still no email response, ill open scam accusation topic at monday.
Monday is good but Bitcoin support have already responded and he will look on the details of this issue, so far they've already responded well on every issue, I don't see this to be different on other issues they've encountered, give them some time, two days is good but if they responded that they want more time give it to them this is to make sure that they want it resolved with the rules properly implemented