You don't get the point.
Coinpot is a 1 man show, because it is simply CHEAPER to have a fully automated system than hire personal to check individual accounts.
They just can't answer support emails, because there is no "they", there is a single "him" (or her) and there just isn't enough time in a day for a single person to even read the mails sent to support by 1000s of users.

Obviously a fully automated system will have flaws, like sometimes cheaters getting paid and other times loyal users getting banned.
If you're one of the loyal users who got banned for flawed reasons, that surely is bad for you and if you then don't use the site anymore it surely cuts into the revenue of the site as well, but in the overall system it's still cheaper.
Coinpot doesn't care for a fair service, they care exclusively for the net revenue they make out of this and if some users are treated unfairly because an automated system has flaws, that's of no concern to the owner as long as his revenue is bigger than it would be with fair treatment of all users.