Finexbox (https://www.finexbox.com) is a scam. Don't use this "exchange" because you will lose your coins. The daily volume is a fake as well as transactions. They pretend to list many new coins, but only thing they do is setting up deposits address, while there is no option for withdrawal. You just can't obtain verification code, that they required to withdraw. There is no possibility of any contact with the persons responsible for this project. All communication channels are not responding.

Do not use Finexbox.