There are some DEMO accounts registered by customers in the game, and these people who use the DEMO account are not serious about the virtual funds.Anyone can create DEMO accounts in the game to make automatic bets.
Even if what you said was true, you should have separated demo account bets from real bets in order to make it easier to understand. Clubbing both together makes it really confusing and makes your site look shady due to the unusual bet history.
More and more red flags keep popping up related to your site and most people think this is a scam already. I don't really see the point in trying to prove your legitimacy anymore op.
If someone has an issue with a simple $10 transaction, what else can anyone expect from your site?
About the DEMO account, there are two sides to this story.Maybe most websites do not provide DEMO account, which makes the interface more realistic, but 2V provides DEMO account for customers to experience the game without cost.
There will always be doubts, let time prove it.