Nobody is trying to deceive you. The exchange takes place in a fully automatic mode. I wrote earlier that the exchanger does not require any confirmation of your identity from you. Registration is just an email and a password (mail may be temporary). The next time you exchange, you can create another account. Site owner. does not want to steal your money. If the exchange does not take place, then you need to increase the amount of cryptocurrency you want to exchange. The minimum exchange is approximately 35,000-40,000 satoshi in bitcoin equivalent.