Seems they are still having issues - Support does not respond to e-mail and they have now blocked people from chat that were trying to resolve all the issues you've mentioned here. Personally, I pulled my miners from their pool when they weren't paying out what they promised and just left a few bucks there to re-invest, but, even that wasn't paying out according to their own calculations.
Too bad, this service had real potential, but, IMHO, if you're unwilling to address problems head-on and own it - you just can't be trusted with other people's money.
just my .000000002 BTC
This guy was also part of the problem in chat yesterday. Support spent the better part of 2 hours explaining the same shit over and over to you again (at the expense of everyone else in chat that wasn't a fucking idiot). one of the site owners even came into chat (ANOTHER 30 minutes lost to the assholes) to explain the situation to everyone (which, I dont even understand, ive gotten my divs in a straight line since ive purchased KHs, i dont use the pool though, no hardware).
i think they need to be a little more proactive at bmc about banning people from chat like this. im satisfied with the service so far (has room for improvement but i like how quickly they respond to issues), but having the chat box open like it was with a no banning policy made your long time users very, very annoyed. we had to listen to these asshats for DAYS. Please don't change the chat box back, keep it just like it is now. Chat box has been 100% better since this change.
YOU, OP (fucking you man, if you are cryptotrader from the chat box) made me miss one of the best arb opportunities on ltc (ltc touched .027 on btce!) that i have seen in my life because I couldn't get support to reverse my pending withdrawal. You are full of suck.
~Green