Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@efxes, can you confirm that Cloudbet returned the total sum of your deposit?
No, they kept all the deposits I made on the last day. They are referring to the total number of deposits over the many months I was using the account.
I deposited 125 BCH on the last day, all the rest of my money. I lost a few deposits, and was down to 67 BCH, the last of my money. So I went to withdraw it like always and they are keeping it. I lost half of my deposits that day, and withdrew the last pittance, and they are taking it.
Look I don't want this to affect my personal life. Cloudbet has all of my identifying documents, they have my ID, my selfie, USA address, everything. I value living a peaceful and ordinary life. But understand that this does affect the community and other people won't let it rest either.
You need to return the deposit so I can make it rain on you guys who have been supporting me in this thread. For the good of the community.
If I was a sportsbook operator and I was doing these practices I'd likely hate myself and become obese with a drinking problem. No idea how you guys do it.