Always interesting when someone resorts to ad hominem attacks about a situation they know nothing about.  Call me what you like, green, the fact remains that the problem exists, more and more people are having problems there, and they're not addressing them.  I'm glad you feel like you've had great service.  I, and several others, have not.

If you actually knew anything about the situation,  you'd see that I was not one of the people being "abusive" or "angry" - I simply wanted answers that they have failed to provide for more than a week.  Unlike you, I actually did use all of their services.  I had my miners pointed there - both BTC Asics and LTC GPU rigs.  Unlike you, I am in a position to monitor those things all day long and I know exactly what went on and was discussing MY situation with Support and Admin - who got defensive when they could not explain their discrepancies.  What they wanted is for people, like you, to just trust blindly and ignore the facts.

When I discovered the problem, I took action - I pulled my hardware from their pools.  I still had purchased GH/s and KS/s there that was still in place (although their payouts were not as promised, they were close enough to just right off as slippage).

What people need to know is - you use this service at your own risk.  If you point your own hardware there - you may or may not get paid on what it produces.  I'm not sure what their deciding factor is on who actually gets the payouts described on their site - but you may or may not. Caveat emptor. Quite frankly - had the just answered the e-mail with ANY kind of remotely reasonable explanation  - we're not here, or in chat, having this discussion.

I've said my piece.  I've given you sufficient facts related to my experience with them and I've made my own decisions about their service, their honesty, the competence, and their service.  This thread is about their service and reputation - I gave you my opinion.  If you chose to continue to verbally assault me for that - feel free.  It only changes my opinion of you, not the service.

Cheers