So my old trezor stopped working. (The web wallet asks me for the pin but screen is blank )
I needed to call for a new one and owing to Corona virus delivery from the official website will take 2-3 weeks with ups delivery. So I wanted to know how reliable and safe it is to call for a new trezor from the official resssler of the region/amazon page.
I suggest you to contact their support for the solution and more information about these resellers thing.
Ask them to give you a reseller recommendation where you can buy for your region/country.
that recommendation can be a guarantee if you have any problem regarding their recommendation.