I left negative feedback on their account and I supported your flag. put the link of the flag on the OP (on the first page) for all people to see and decide whether they support the flag or not. Is something cruel keep money from the customers
I was very tempted to leave negative feedback for Cloudbet too but will give them time to respond to my request which was posted earlier. Cloudbet are seeing these types of selective scamming allegations piling up therefore they really should start re-thinking their strategy about addressing complaints and also making it absolutely clear in massive bold letter with a jquery pop box on their website before users sign up stating all the warnings they want to avoid confusion.
Hi everyone, we'd like to address the case of efxes.
Our Player Safety Team performed a standard verification check on the account after noticing several failed logins from the USA.
Our authentication log reveals that the player attempted to authenticate from the USA followed by several other European cities within minutes - this clearly goes against his claim that he is living in and playing from Mexico.
Whilst the player complied and supplied an identity document and proof of address, he failed to submit documents that support his claims of residing in Mexico. We consequently closed the account after confirming a clear breach of our terms and licensing agreement.
We ensured that the player received the total sum of their deposit back and consequently consider this case to be closed.
@Cloudbet
Please could you confirm the following:
1) What were the total number of deposits the user efxes made before his account was closed
2) What were total amount of accumulative funds user efxes deposited before his account was closed
3) What were the total amount of funds that user efxes gambled
4) What were the total amount of funds that user efxes won by betting
5) What was the total amount that you returned to user efxes before closing his account
Your answers will provide enough information for members to be able to conclude if the amounts involved (what he sent to Cloudbet and what Cloudbet returned to him) are disputed or not.
Furthermore, the Cloudbet reputation was already affected after years of disputes and allegations and this is one more in a long line of complaints. Unlike the other incidents though, there is now a website which clearly will be indexed by search engines and will bring negativity to your business like never before:
https://cloudbetscams.comIf Cloudbet are not in the wrong there are plenty of members here that will support it but if Cloudbet have selective scammed
efxes then there will be no member that will ever defend Cloudbet.
Please try to reach out to
efxes and resolve this matter.
Thank you
Cloudbet doesn't seem to want to resolve the situation, I'm continuing to attempt to talk to them about getting paid, sending in documents etc. No need to waste time and not flag them at this point. They don't want to answer anyone's questions except with canned responses and BS excuses. The whole situation is making me sick.