~ I will repeat what I said in a follow up email they specifically asked me for my login credentials/keys and I am willing to let somebody verify it.
Can you post the content of the follow up email like what you did with the first?
@Exolix will you allow refund to the user's address (the same he used to deposit) if he refuses to comply to your request?
I don't think "anonymous" fit here with all the KYC and KYT that you do.
The situation reminds me of a service pretending to be a wallet when, in fact, they will also withhold funds if they think the transaction is suspicious.