Hello everyone ,
I had a very bad experience with paxful company, the problem began when I entered my phone number in their website, before this happens I was trading on their platform without any trouble, but one time after i deposited BTC and before starting a trade they told me to add my phone number to proceed and when i entered my phone number they immediately frozen my account i didn't know why !, so i contacted with their support which is one of the worst support i had seen in my life they took 2 week to reply and the response was I'm from forbidden country in their system and i can no longer user their service, at this point i don't want to use their service anyway so i told them i want my BTC back, this time they took almost one month to reply saying i can't do that ! and i must verify my account in order to withdraw, I mean what the hell is wrong with them this is my money why can't i just withdraw it ? now my money still stack in there and i don't know how to deal with them i don't want to trade their anymore i just want my money back ! any idea to help with this, i tried to verify my passport and they accept it but still the address verification is a problem because they don't accept my country, anyway to bypass that and verify the address so i can unfreeze my account ?