I promise I will share if I don’t have a resolution in the next few days, I don’t want to turn anyone off playing there unless I have to!
Fair enough, as it seems that you are still in a discussion with winz.io to get the best solution.
Keep updating your issue in this topic once it is resolved or not, so other players or potential players who are at the starting phase to use winz.io know what to do.
There is no serious complain against winz.io till this time, so I do believe they will serve you the best they can.