Our team is truly sorry to have forced you to wait. However, we need to ensure that the funds are legal in order to exchange or return them back to you.
We hope of your patience and understanding
Best regards,
Exolix support team
Let me get this clear, does this mean that if OP refused to provide the verification that was asked of him, he won't stand a chance of even getting back the Ether he had sent to your exchange?
In any case, the client will have a chance to return their coins. However, the provision of data can speed up the proceedings.