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4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.
So you are saying that his previous withdrawals (deposits + winnings) is more than his total deposits that's why you feel entitled to claim his latest deposit?
When did you find out that he was violating your ToS btw? You could have blocked his account at that moment. Did you also intentionally waited the customer to deposit 74 BCH before freezing his account as @efxes claims
here?