3. In accordance with our T&Cs, in these situations we reserve the right to void all bets and return their account balance, up to the sum of their deposits. Furthermore, we reserve the right to confiscate funds in certain cases (such as repeat offenders). We did not confiscate any funds in this case, but instead voided all bets.
4. In this particular case, the customer has already withdrawn more than the sum of their deposits and accordingly we consider the matter closed. If the player offers their consent, we can gladly share transaction hashes of all relevant transactions.
5. Additionally, the player is sharing information and making claims in public web forums (such as this one) that they know to be untrue. For example, the player claims they have provided us with address proof outside of the USA which is untrue. The player has also made other untrue claims - such as the size of their deposits.
In fact,
very close situation for the Livecoin case (despite the fact that there user also was enough stupid). As i remember, Livecoin also froze money of their customer (izoomrood as i remember) due to "offense to service" and so on. In one hand, this is pitty (the same logic i i followed then) but from the other hand - it's their ToS and you should read it before using any service. I do not protect them, but at least you should know that you're in a high risk with such ToS.
You should return money to
efxes, with no doubts. "Offense" on the internet forum is no cause to block someone.