i appreciate that they've shaken up the tourney schedule a bit recently, but aside from that, it's nothing but disappointment. communication is just terrible. nobody can get a straight answer about anything---if they can get an answer from support at all. the chat policies are totally fucked up now. it's hard to believe ownership hasn't changed hands.
i don't feel great about the current situation. i certainly wouldn't stay rolled for high stakes there. however, i don't mind keeping a few bitcents in my account---an amount i'm willing to lose.
Lol, i should check how it's going now. the last time i played it was one of the best places for poker (few month ago).
indeed, this is one of the things that suggests an ownership change to me. so much belt tightening, hiking rake, etc and absolutely nothing to draw in new players. they are obviously trying to squeeze out profitability on a small scale rather than trying to invest and grow their user base.
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If it so, when do you think it happened? And yeah, problems with marketing and all such things is very often problem with any business, not only casinos or sites.