For me also 0.01 is definitely too much, so either the OP made a mistake entering zeros or somehow violated their TOS.
However, if the amount is correct and the rules were not violated, then we can easily find many similar and more reliable stories in their ANN thread:
https://bitcointalk.org/index.php?topic=234732.0For example, this one is the last one:
Hi there. Beware with this web. I just tried to cash out after logged in with no problems and even clicking a couple of ads. After clicking on withdraw button they suspend my account because "fraudulent use" as pop up message said. Is it fraudulent to withdraw your money now?
I sent ticket to support and waiting for answer now. Anyway. You are prevented.
Do you use proxies, VPNs, multiple accounts?
I used btc for years. Everyone knows that using proxy vpn or multiple then you gonna be deleted. That's obvious. I got my account suspended just when I try to withdraw. And still get no answer from them. This only means one thing: btclicks is dead and started to scam people. I gonna post this in other sites to prevent people because this is not fair.
It seems that either this service is simply drifting without support, or has been turned in to a scam for a long time.