my 1xbit account has been closed without knowing the reason. after sending an email, I got 1 answer and then they ignored me. there is still 290 mbtc on it and I can't get to it anymore ..
1Xbit has a negative views here in the forum. Why you just ask a question here when you already lose the money.
Try to read the post just above your post (the quoted one) to see what's the stand of 1Xbit on their problems.
If this complaint will be pursuing, you have no other choice but to sent out another ticket to their email. Expect and hope they will show seriousness to solve your problem. Otherwise, move on.