Please refrain from casually trusting dubious newbie account offering help or any PM from a stranger you might receive because of this as you are likely to receive scam offers. Scammers love PMs because there will be no one to call them out when they pitch you their most nonsense scam offer so I advice not to do that when it's perfectly fine to continue the convo in an open forum like this.

Regarding your case, have you read the first post by Joel_Jantsen? Do you have your mnemonic or not?